WEBVTT 00:00:00.000 --> 00:00:20.080 00:00:20.024 --> 00:00:23.344 Hello and welcome, everyone. This is Joe from StartupRate.io, 00:00:23.564 --> 00:00:27.364 your go-to source for all things startups, innovation and entrepreneurship. 00:00:27.864 --> 00:00:33.624 Today, we're driving into this game-changing startup that's redefining how businesses 00:00:33.624 --> 00:00:35.804 manage their time, Timify. 00:00:36.444 --> 00:00:42.204 Join us, which is Emmanuel Simon, to share the story behind the company, 00:00:42.584 --> 00:00:47.104 its vision for the future, and how it's tackling one of the biggest pain points 00:00:47.104 --> 00:00:48.944 in schedule and workforce management. 00:00:48.944 --> 00:00:54.464 So, if you've struggled with double bookings, no-shows, or inefficiencies in 00:00:54.464 --> 00:00:57.144 managing appointments, this episode is for you. 00:00:57.344 --> 00:01:00.964 Stay tuned. You don't want to miss a thing. 00:01:01.664 --> 00:01:03.644 Emmanuel, hello and welcome! 00:01:04.784 --> 00:01:06.944 Hi, Joe, and thank you for having me. 00:01:07.584 --> 00:01:12.864 Totally my pleasure. We may add up front that we worked in the past together, 00:01:13.024 --> 00:01:18.624 which is, I do believe, something like 15 years ago? must 00:01:18.624 --> 00:01:20.624 Be that long ago. 00:01:20.624 --> 00:01:26.724 Yes oh we are we are really getting old um 00:01:28.081 --> 00:01:33.141 Welcome to Startup Radio. Today, we're diving into your world of Timify. 00:01:33.561 --> 00:01:43.321 And in 60 seconds, can you give us an idea what you did before and how you got involved into Timify? 00:01:44.061 --> 00:01:47.361 Yes, for sure. Basically, I am a banking baby. 00:01:48.061 --> 00:01:53.201 I grew up my whole business life in banking, in a management consulting company, 00:01:53.201 --> 00:01:55.821 working for many banks in the IT environment. 00:01:56.081 --> 00:01:59.501 And then I joined Unicredit in various managerial roles. 00:01:59.941 --> 00:02:05.101 I was an assistant to a board member in the corporate and investment banking. 00:02:05.481 --> 00:02:08.421 And I also run a huge project in 00:02:08.421 --> 00:02:14.501 Unicredit globally to transform the bank within a 13 billion euro capital increase 00:02:14.501 --> 00:02:23.041 on the cost and the IT side before I had the pleasure to join Timeify in a position 00:02:23.041 --> 00:02:28.321 where basically Timeify was growing out of the startup into the scale-up, 00:02:28.441 --> 00:02:32.541 although I don't like the terminology scale-up a lot. 00:02:33.001 --> 00:02:38.901 For me, Timeify is like a raw but strong teenage boy, you know, 00:02:40.061 --> 00:02:46.281 became quite tall in height, big muscles, but also still a bit foolish and childish. 00:02:46.701 --> 00:02:51.041 And now my goal is to professionalize Timeify, to make it profitable, 00:02:51.281 --> 00:02:57.821 have some very clear organization and also processes, not over-engineered, not like in a bank. 00:02:58.021 --> 00:03:04.881 So we have to still be agile, fast and speedy and overall very client-driven. 00:03:05.301 --> 00:03:09.161 That is basically my goal was for the last two and a half years and will be 00:03:09.161 --> 00:03:11.601 for the next, hopefully, quite some time. 00:03:12.941 --> 00:03:18.801 Ah, Timeify. Yeah, that actually makes more sense for our audience. 00:03:19.661 --> 00:03:25.681 I would be curious, leave us a comment. what do you think is the biggest problem Timeify is solving? 00:03:26.921 --> 00:03:32.561 There are actually two. Number one, the, 00:03:33.401 --> 00:03:38.901 Enterprise and corporate companies, they like to hide behind the big castles 00:03:38.901 --> 00:03:43.421 because they're behind their nice glass walls of their offices. 00:03:43.861 --> 00:03:48.381 So the client is sometimes standing in front of that. And we are basically dismantling, 00:03:48.561 --> 00:03:54.841 destructing those walls where our clients build in relation to their customers. 00:03:55.021 --> 00:03:58.601 That's number one. We connect our clients with their customers. 00:03:58.981 --> 00:04:03.161 Number two, our clients do have scarce resources. 00:04:03.161 --> 00:04:08.481 Whatever that be, rooms, machines, human beings, salespeople, 00:04:09.081 --> 00:04:14.201 sellers in a department store, whatever the resource of our client is, 00:04:14.361 --> 00:04:22.901 we make sure and guarantee that these expensive and scarce resources like salespeople 00:04:22.901 --> 00:04:28.721 are allocated very efficient to the services our client provide. 00:04:28.721 --> 00:04:33.881 And then interact with their customers to make sure that the customers of our 00:04:33.881 --> 00:04:40.081 client do have a seamless and very straightforward customer journey to increase 00:04:40.081 --> 00:04:45.301 revenues and make sure that the customer of our client is a happy customer. 00:04:45.801 --> 00:04:51.441 You are, as always, a pretty fast guy. You've always been pretty sporty and 00:04:51.441 --> 00:04:53.421 you're way ahead of us here. 00:04:53.941 --> 00:04:58.521 Let's go a little bit back. We can already tell you're not one of the founders, 00:04:58.601 --> 00:05:01.301 but you were hired for this position. 00:05:01.701 --> 00:05:08.181 Can you take us back to the moment you said, aha, let's join this company. Let's try it out. 00:05:08.521 --> 00:05:11.421 I'm a little bit bored of consulting and banking. 00:05:12.021 --> 00:05:17.021 Yeah, that was quite interesting. Because if you would have asked me like three, 00:05:17.241 --> 00:05:24.401 four years ago, I would have never skipped my nice, well-paid and very secure job in banking. 00:05:25.661 --> 00:05:32.121 I had a very interesting environment there, a lot of sea level and senior attention, 00:05:32.621 --> 00:05:35.301 big figures, big projects. 00:05:37.299 --> 00:05:43.999 But in the end, I had the opportunity to take over Timeify. 00:05:44.319 --> 00:05:51.339 And I strongly believe and I have the deepest respect for the decision that 00:05:51.339 --> 00:05:55.999 especially founders who grew a little baby, their own baby from scratch. 00:05:56.519 --> 00:05:59.999 One employee, two employees, maybe two, three founders. And you have a couple 00:05:59.999 --> 00:06:06.459 of first clients. You have 10 colleagues working with you. But there comes a 00:06:06.459 --> 00:06:10.999 point where you need some kind of different management style, right? 00:06:11.339 --> 00:06:16.779 So people who are able to found a company from scratch might not be the right 00:06:16.779 --> 00:06:23.519 person and might not have the right skill set to grow a company from 50 up to 200 employees. 00:06:24.199 --> 00:06:30.859 On the other side, I clearly have to admit I would have not been able to found 00:06:30.859 --> 00:06:35.839 a company like Timeify or any other company that's simply not my home turf, right? 00:06:35.839 --> 00:06:41.699 But managing 50, 60, 70, 80 people, giving them a clear strategy, 00:06:42.039 --> 00:06:49.339 supporting this strategy with a clear vision and mission based on a clear foundation 00:06:49.339 --> 00:06:50.779 in terms of organization, 00:06:51.099 --> 00:06:57.599 company organization, supported once again by a healthy amount of processes. 00:06:58.459 --> 00:07:04.899 Still keeping flexibility, taking also sometimes hard decisions, right? 00:07:04.899 --> 00:07:08.719 That's what you also have to do. It's not always sunshine every day. 00:07:09.339 --> 00:07:12.579 That is a bit more my sweet spot. 00:07:12.939 --> 00:07:20.799 And if you look back at most likely many founders, sometimes you cannot play 00:07:20.799 --> 00:07:25.379 business as you want to because you need a favor left, a favor right. 00:07:25.379 --> 00:07:26.899 You're happy for the first client. 00:07:27.399 --> 00:07:34.279 You give to this client maybe more than you wanted to provide in terms of services or support. 00:07:34.899 --> 00:07:40.819 And then how do you get back from this very personal interaction and lift and 00:07:40.819 --> 00:07:46.299 come to the next professional level, which is simply a more professionalized setup? 00:07:46.919 --> 00:07:54.259 The downside is you might lose a bit of your spirit. Yes, that's right. 00:07:55.019 --> 00:08:03.539 But it's sometimes simply required. As I said, scale-up is, I think, not a right term. 00:08:03.539 --> 00:08:08.219 But if you look at companies like Tamify after a couple of years, 00:08:08.399 --> 00:08:13.159 like a teenage boy, I mean, there's a lot of potential, right? 00:08:13.259 --> 00:08:15.979 There's a lot of power. There's a lot of energy. 00:08:16.319 --> 00:08:19.399 But it has to be centralized and streamlined. 00:08:19.799 --> 00:08:23.259 And that is, as I said, pretty much my sweet spot. 00:08:23.919 --> 00:08:26.899 And so far, this is running, I would say, good. 00:08:26.899 --> 00:08:27.659 You 00:08:30.296 --> 00:08:34.676 Hmm. People can already tell you that. 00:08:35.916 --> 00:08:36.776 I am. 00:08:37.076 --> 00:08:42.056 Yes, there is a difference in skill set from founding a company to leading a growing company. 00:08:42.236 --> 00:08:48.576 And I actually realized some of the entrepreneurs, they just stagnate, 00:08:48.716 --> 00:08:50.696 but the company stagnates together with them. 00:08:50.856 --> 00:08:55.996 They stay on a certain level, maybe 50 employees, and then it doesn't grow anymore. 00:08:56.456 --> 00:09:02.576 There is a reason, right? If you look at big corporates and big enterprise companies, 00:09:02.816 --> 00:09:06.716 why managers move from different departments, 00:09:07.116 --> 00:09:11.976 different teams, different managerial roles every three to, I would say, six years. 00:09:12.676 --> 00:09:16.016 There is simply a reason. It does make sense. 00:09:16.656 --> 00:09:21.536 If you work for a long time with the same people in the same environment. 00:09:23.436 --> 00:09:30.176 You don't see new opportunities. you see old issues, right? 00:09:30.396 --> 00:09:34.336 So sometimes you just need a fresh pair of eyes, a fresh mindset. 00:09:34.356 --> 00:09:36.476 It doesn't mean that you're doing a bad job, not at all. 00:09:36.816 --> 00:09:44.656 But if you sometimes have a new input, a little job rotation, it helps, right? 00:09:44.776 --> 00:09:49.196 It simply helps to increase understanding for the other side. 00:09:49.776 --> 00:09:56.696 If I change job completely in a big enterprise company from department A to department B, You know, 00:09:56.776 --> 00:10:01.676 I take my knowledge with me and then I can try to connect and bring people together 00:10:01.676 --> 00:10:05.656 and increase understanding for both sides. 00:10:05.856 --> 00:10:09.676 It's like with traveling and understanding different cultures. 00:10:09.856 --> 00:10:14.036 That's the same model in a big enterprise. 00:10:14.756 --> 00:10:19.016 And that's also for small companies. You simply have to see, 00:10:19.176 --> 00:10:26.296 is the leadership that was able to start a company. 00:10:27.190 --> 00:10:32.190 Also able to run a company that is growing in whatever size. 00:10:32.450 --> 00:10:43.450 I have to clearly admit I have the deepest, really, respect of funding a company. 00:10:43.910 --> 00:10:50.610 I tell you honestly, I would be, I think, even too scared and I would not be in a position to do that. 00:10:51.490 --> 00:10:58.810 But then taking over from a certain point in terms of development and also growth 00:10:58.810 --> 00:11:02.590 is pretty much my sweet spot. 00:11:02.710 --> 00:11:07.610 And that's where I can really see with a corporate or enterprise know-how and 00:11:07.610 --> 00:11:14.550 experience, you can create big value add to smaller companies. Is that always the case? 00:11:14.750 --> 00:11:20.010 No. I'm pretty sure that there are many founders who can go all the way and 00:11:20.010 --> 00:11:24.290 who are also developing in that way, but not all. 00:11:24.650 --> 00:11:32.690 And hence then realizing that it might be time for a change also is something 00:11:32.690 --> 00:11:38.710 that I have to admire and clearly have to express my respect. 00:11:41.450 --> 00:11:48.270 Yes, I see. So you're in favor of moving management roles every few years. 00:11:48.270 --> 00:11:51.890 So I'll avoid asking you what you're planning to do in five years. 00:11:54.130 --> 00:11:57.990 Honestly, I do not know. Hopefully, Temify is growing very well. 00:11:58.990 --> 00:12:01.050 But five years, I don't know. 00:12:02.510 --> 00:12:10.010 What was the major challenge you faced when you joined Temify in your early days as CEO? 00:12:10.010 --> 00:12:14.490 Well, number one, as I said, is really professionalizing the whole structure, 00:12:14.650 --> 00:12:19.510 making sure everybody knows his, her role and position, how to interact. 00:12:20.030 --> 00:12:22.150 That is number one. 00:12:24.090 --> 00:12:27.730 Number two, I joined Timeify recently. 00:12:28.694 --> 00:12:33.314 At an, I would say, economically changing time, right? 00:12:33.434 --> 00:12:40.154 In the last, I would say, 10, 12 years, the macroeconomic environment was in favor of startups. 00:12:40.534 --> 00:12:45.094 I think with this zero interest policy in the last couple years, 00:12:46.234 --> 00:12:51.294 growth at all costs was simply the mantra of the market. You had to show growth. 00:12:51.894 --> 00:12:55.834 Was growth profitable was not the important question, right? 00:12:55.834 --> 00:13:01.954 When I joined Tamify, the macroeconomic situation was different. 00:13:02.714 --> 00:13:08.854 Basically, interest rates rose. Money was worth something again. 00:13:09.894 --> 00:13:14.254 So I clearly had the task to make Tamify profitable. 00:13:16.314 --> 00:13:19.734 We had to grow, but we also had to look at cost. 00:13:20.354 --> 00:13:24.394 There are two sides of a balance sheet. One is top line, but there's also a 00:13:24.394 --> 00:13:28.654 bottom line. And in between, you somehow have to manage your cost and make sure 00:13:28.654 --> 00:13:30.254 that your margin is somewhere there. 00:13:30.814 --> 00:13:35.234 So this was the second big challenge, 00:13:35.494 --> 00:13:43.934 making clear that we have to become profitable, which you can influence by top-line 00:13:43.934 --> 00:13:48.274 growth, number one, but also becoming more efficient, right? 00:13:48.274 --> 00:13:54.654 If you produce new features, but, for example, your hosting costs are outrageous 00:13:54.654 --> 00:14:01.514 and never, never will be covered by the license fees you earn from your clients, 00:14:01.974 --> 00:14:05.094 well, you have to rethink the whole thing, I would say, right? 00:14:05.094 --> 00:14:12.094 In the past, the feature was everything, make it fancy, make it shiny, as long as it's there. 00:14:12.534 --> 00:14:17.394 I think we are now with money worth, again, 00:14:17.814 --> 00:14:21.734 something, we're in a different world where you have to become profitable, 00:14:21.934 --> 00:14:27.794 you have to show a margin, you have to show a solid growth that didn't change. 00:14:27.794 --> 00:14:36.114 But I think the focus became a bit or moved a bit away from growth to the overall 00:14:36.114 --> 00:14:37.514 picture of a balance sheet. 00:14:42.214 --> 00:14:50.214 Going a little bit into the industry and market landscape, I'd like to play a little what-if game. 00:14:50.454 --> 00:14:57.294 If Temify becomes a household name, what industry shift made that possible? 00:14:58.254 --> 00:15:02.394 Well, number one, Corona was a big boost for us, I have to admit. 00:15:03.954 --> 00:15:10.094 There was the lockdown and you were able to only open your stores with click and collect. 00:15:11.134 --> 00:15:18.254 That was quite convenient. We onboarded thousands of stores over the weekend. 00:15:22.033 --> 00:15:30.433 So that was a big big booster for us um overall also i see that um economic, 00:15:31.593 --> 00:15:38.893 issues on the in the german and core european industry are pushing our business in terms of, 00:15:40.373 --> 00:15:48.153 making sure that the that the very cost uh sensitive resources like salesperson, 00:15:48.693 --> 00:15:53.733 like people who work at a department store have to be, you know, 00:15:54.493 --> 00:15:57.073 they have to keep busy, right? 00:15:57.633 --> 00:16:05.253 I mean, if you work in banking, you're obliged to have roughly four to five sales meetings per day. 00:16:06.213 --> 00:16:10.413 If you only have four versus five and do that every day, at the end of the week, 00:16:10.553 --> 00:16:14.093 you have 20% less revenues and your boss will knock on your door saying, 00:16:14.213 --> 00:16:17.753 hey, Joe, what's going on? Why did your revenues drop, right? 00:16:19.613 --> 00:16:25.773 So we are ensuring that there is a very efficient allocation of these salespeople, 00:16:25.853 --> 00:16:32.033 for example, in a bank with the customers of a bank that as soon as somebody is canceling a meeting, 00:16:32.253 --> 00:16:36.953 there are other meetings coming in or there's somebody actively contacted who 00:16:36.953 --> 00:16:40.093 has a meeting in two weeks' time. Hey, we got a slot early up front. 00:16:40.473 --> 00:16:44.993 You want to take the opportunity and we fill up the calendar. 00:16:44.993 --> 00:16:50.913 At the same time, we reduce extremely the manual effort, which is a stupid effort, 00:16:51.413 --> 00:16:53.113 of aligning meetings, right? 00:16:54.613 --> 00:16:59.333 If it's a one-on-one relationship, you and me, we agree on a meeting, that's easy, right? 00:16:59.533 --> 00:17:02.973 But just assume there are four or five participants and you're coordinating 00:17:02.973 --> 00:17:07.113 that, that's crazy, right? And we send out a booking link and you book it, that's fair. 00:17:07.113 --> 00:17:13.693 It really depends how much you know each other, what time zones you are in. 00:17:13.853 --> 00:17:19.813 Before I used such a solution, I was actually mailing back and forth five to 00:17:19.813 --> 00:17:25.593 ten times just simple emails on availability. And that's where I cut all of that. 00:17:26.453 --> 00:17:26.753 Exactly. 00:17:27.393 --> 00:17:29.573 People already notice you're a 00:17:29.573 --> 00:17:33.933 little bit bigger scheduling solutions than others they are familiar with. 00:17:34.793 --> 00:17:41.053 What do people get wrong about scheduling solutions and what are you doing differently 00:17:41.053 --> 00:17:43.493 here than many of your competitors? 00:17:44.213 --> 00:17:48.513 Well, then let me start with our competitors. 00:17:49.653 --> 00:17:54.973 So Timeify is very clear. We are the Calendly for grownups, right? 00:17:55.720 --> 00:18:00.540 If you compare us with our competitors, the big ones, Calendly, 00:18:00.700 --> 00:18:04.980 Microsoft Bookings, Google Calendar, they're all very good, right? 00:18:04.980 --> 00:18:09.140 We can do the same, but they're good in one-to-one relationships. 00:18:09.140 --> 00:18:13.960 You open your calendar, I book a meeting, I click on the link, boom, ready, right? 00:18:14.700 --> 00:18:17.100 And Tamify then basically starts 00:18:17.100 --> 00:18:22.280 where those solutions end for the sophisticated and complex use case. 00:18:22.280 --> 00:18:30.280 Or let me describe it in mathematical terms where N stands for a placeholder of a big figure. 00:18:30.800 --> 00:18:34.380 And we solve the equation N times four. 00:18:34.620 --> 00:18:37.660 N multiplied by N multiplied by N multiplied by N. 00:18:37.780 --> 00:18:42.900 First N is our clients to have many locations, stores, departments, 00:18:43.580 --> 00:18:45.060 sales hubs, whatever it is. 00:18:45.680 --> 00:18:50.840 Number two, our clients to have many, many resources. As I said, 00:18:51.040 --> 00:18:56.720 it can be a salesperson, a room, a laptop, a machine, a chair, a table. What do I know? 00:18:56.920 --> 00:18:59.780 Can it also be a technician you can send somewhere? 00:18:59.960 --> 00:19:07.200 Yeah, absolutely. Absolutely. Software, for example, right? A software version can be our resource. 00:19:07.580 --> 00:19:11.180 Then basically, you can make those resources smart, right? 00:19:11.180 --> 00:19:14.520 You can give them tags and attributes, e.g. 00:19:14.520 --> 00:19:17.440 If you work in banking and you need a special 00:19:17.440 --> 00:19:20.460 certification to sell mortgage loans 00:19:20.460 --> 00:19:23.680 maybe you need one certification mortgage loans 00:19:23.680 --> 00:19:26.640 up to one million and another certification one million 00:19:26.640 --> 00:19:30.000 at upwards right or you need another certification 00:19:30.000 --> 00:19:32.920 to sell stock options and 00:19:32.920 --> 00:19:40.540 derivatives right so we connect the resources with their skill set in any combination 00:19:40.540 --> 00:19:45.480 we can combine the resources we say well for this meeting we need resource a 00:19:45.480 --> 00:19:50.000 because he has this skill set and resource B for that skill set or you choose 00:19:50.000 --> 00:19:51.540 out of a pool of resources. 00:19:53.079 --> 00:19:58.199 Colleagues who have the same skills. That's the second N. The third N is the services. 00:19:58.439 --> 00:20:02.519 You can then connect any kind of service you want to provide with those different 00:20:02.519 --> 00:20:06.839 resources on any date or place you want. 00:20:06.999 --> 00:20:12.179 You can say in the morning, our sales guy is only available in that combination 00:20:12.179 --> 00:20:16.839 with that skill set in location A and in the afternoon only in location B. 00:20:17.039 --> 00:20:22.359 And you see if N becomes a big figure, It's quite a complex equation we solve. 00:20:22.519 --> 00:20:27.479 And the fourth N is hopefully a huge amount of customers our clients do have. 00:20:27.899 --> 00:20:32.599 And then they're basically going through a very seamless journey. 00:20:33.199 --> 00:20:38.039 And hopefully in the end, sign a contract, cut a deal, pay a product, 00:20:38.519 --> 00:20:40.319 buy a product, whatever it is, right? 00:20:40.419 --> 00:20:43.219 Our clients offer to their customers. 00:20:43.899 --> 00:20:47.619 So in a nutshell, basically, excuse me? 00:20:48.459 --> 00:20:52.519 No, in a nutshell, if you look at Microsoft, allow me the expression, 00:20:52.839 --> 00:20:57.939 Microsoft Google is pretty much the entry drug into scheduling, right? 00:20:58.899 --> 00:21:05.399 Once you're not happy anymore with Microsoft scheduling facilities, 00:21:05.679 --> 00:21:08.119 which is free of charge as soon as you have a Microsoft license, 00:21:08.419 --> 00:21:10.019 which is quite expensive, 00:21:10.839 --> 00:21:14.639 basically companies come to us because you don't write Microsoft in email saying, 00:21:14.639 --> 00:21:17.679 Hey, I have this edge case here. Can you help me out, please? 00:21:18.439 --> 00:21:24.019 You do with us. We support. We have a very clear philosophy of supporting and 00:21:24.019 --> 00:21:29.999 listening to our clients, which we do and we don't onboard them and leave them 00:21:29.999 --> 00:21:31.799 alone. We are there for our clients, actually. 00:21:32.593 --> 00:21:41.593 Mm-hmm. When you painted that mental picture, what I had in mind is that you 00:21:41.593 --> 00:21:47.233 can manage a big organization in terms of sales, in terms of customer support, 00:21:47.633 --> 00:21:53.273 in terms of technical support across different time zones. 00:21:53.893 --> 00:21:58.373 Exactly. Time zone is totally included. That's not a topic we have to deal with. 00:21:58.813 --> 00:22:07.093 Also like holidays or national holidays, sick days, a very nice feature we just released. 00:22:07.113 --> 00:22:11.633 If you have a sales team of five people, right? 00:22:12.073 --> 00:22:15.493 Sales team, they have certain skills. They have meeting slots, 00:22:15.693 --> 00:22:20.793 et cetera, pp. then with a connection to the HR tool from our client, 00:22:21.553 --> 00:22:23.853 one Zaitz guy calls in sick, right? 00:22:23.993 --> 00:22:29.873 Which usually means someone has to call the customers, cancel five appointments, 00:22:30.833 --> 00:22:33.933 reschedule for the next week, whatever it is, right? 00:22:34.353 --> 00:22:39.473 With our system, the system checks, oh, the customer needed service A. 00:22:40.333 --> 00:22:44.453 We have maybe other four resources who can provide the service. 00:22:44.453 --> 00:22:49.453 And there's one resource free at exactly that time slot and it's automatically 00:22:49.453 --> 00:22:55.233 rescheduling the meeting to avoid that the client is maybe entering a meeting 00:22:55.233 --> 00:23:01.833 without having somebody covering from the client side or the meeting has to be postponed. 00:23:01.833 --> 00:23:07.613 So we make sure that the calendars is filled up properly and our sales colleagues 00:23:07.613 --> 00:23:14.693 are kept busy and then also creating a positive impact on the revenue creation of our client. 00:23:14.693 --> 00:23:17.993 Mm-hmm so um 00:23:17.993 --> 00:23:21.673 before i get to the to the 00:23:21.673 --> 00:23:25.093 next question that i had while you were talking um and 00:23:25.093 --> 00:23:34.433 um i was wondering can you get kpis for example for marketing uh how many requests 00:23:34.433 --> 00:23:41.053 are coming in and how close you are to capacity in terms of your sales for marketing 00:23:41.053 --> 00:23:42.513 do more of this do more of that? 00:23:42.833 --> 00:23:48.553 Yeah, you have a huge statistic area where you can see how many bookings, 00:23:48.713 --> 00:23:52.893 which day, which time actually the bookings have been scheduled. 00:23:53.073 --> 00:23:57.173 So you can, if you see all your bookings have been scheduled, 00:23:57.373 --> 00:24:03.433 let's assume in the evening between 7 and 11 p.m. for the next day, okay? 00:24:03.913 --> 00:24:12.393 Then you can say, well, I want to increase my paid advertisement on Google because 00:24:12.393 --> 00:24:16.593 an hour before that, so you start at six where people start looking for that 00:24:16.593 --> 00:24:18.113 kind of service, that kind of slot, 00:24:18.313 --> 00:24:22.073 increase your capacity on there, 00:24:22.373 --> 00:24:26.813 exactly on that time slot, and then make sure your advertisement is placed at 00:24:26.813 --> 00:24:27.793 the right time, right screen. 00:24:29.919 --> 00:24:36.039 So were you talking, I also had another question, in how many languages is your solution available? 00:24:36.539 --> 00:24:41.879 Well, you have to differentiate from customer point of view. 00:24:42.039 --> 00:24:45.599 So the booker who's booking a meeting, pretty much unlimited. 00:24:45.999 --> 00:24:52.059 Our system where our client, the end user is using, I think we currently have, 00:24:52.179 --> 00:24:55.219 you know, you got me, it's almost 20 languages. 00:24:55.219 --> 00:25:02.439 Almost 20 languages, because I had a conversation with one of my consulting clients last night, 00:25:02.439 --> 00:25:10.939 and actually I was forced to explain how many upcoming holidays we do have and when they are. 00:25:11.539 --> 00:25:15.879 Just looking here at my calendar, for example, that the Friday before Easter 00:25:15.879 --> 00:25:18.339 and the Monday after Easter is a public holiday. 00:25:18.539 --> 00:25:24.079 And we do have two Thursdays coming up that are public holidays in multiple states of Germany. 00:25:24.239 --> 00:25:26.879 And we do have with Monday and so on and so forth. 00:25:27.059 --> 00:25:30.359 So there's a lot you need to explain. 00:25:30.779 --> 00:25:33.859 Do you also have a solution for that for international clients? 00:25:34.419 --> 00:25:38.159 That is the core of Tamify. You don't have to worry about that. 00:25:38.359 --> 00:25:47.239 All international holidays are covered. So, for example, if you're trying to 00:25:47.239 --> 00:25:51.759 coordinate a meeting on Friday before Easter, it's simply impossible because 00:25:51.759 --> 00:25:52.799 it's automatically blocked. 00:25:52.959 --> 00:25:56.799 Unless you unblock it manually if you want to work on Easter Friday. 00:25:58.499 --> 00:26:01.779 Depends on your relationship with their family, right? 00:26:01.979 --> 00:26:02.459 Exactly. 00:26:03.959 --> 00:26:10.319 Beyond features, what kind of experience do you want users to have when interacting with Tamify? 00:26:10.899 --> 00:26:13.579 First, like your customers and the customers of your customers, 00:26:13.879 --> 00:26:18.279 which is the thing your customers are actually buying it for. 00:26:18.739 --> 00:26:21.079 OK, and now diagram this sentence in your head. 00:26:21.079 --> 00:26:29.419 Well, with our clients, I want them to realize how powerful Timeify is and how 00:26:29.419 --> 00:26:37.139 extremely deep are the possibilities of customization, right? 00:26:37.319 --> 00:26:43.779 It really reduces the manual effort coordinating meetings for our clients. 00:26:43.779 --> 00:26:48.499 On the customer side, which we also call the booker who's booking a meeting, 00:26:49.039 --> 00:26:52.939 we can customize also this journey. 00:26:53.859 --> 00:26:59.779 Basically, we do have many clients who use us in their HR department. All righty? 00:27:00.419 --> 00:27:03.299 If you, for example, look at hiring processes. 00:27:04.327 --> 00:27:10.067 I mean, everybody who applied for a job in the last couple of years knows maybe 00:27:10.067 --> 00:27:13.747 the first interview is easy, right? But you have to coordinate the meeting. 00:27:14.027 --> 00:27:17.847 The second interview, maybe you need a team head and an HR guy. 00:27:18.027 --> 00:27:21.487 And then you're playing with meetings. You get an email, three slots. 00:27:21.767 --> 00:27:25.347 You say, yes, I want the first slot. Then you get a reply. Ah, 00:27:25.507 --> 00:27:28.227 sorry. Now the first slot is not available anymore. 00:27:28.987 --> 00:27:32.727 Now we have three different slots. Pick one. And then it goes back and forth 00:27:32.727 --> 00:27:33.747 and you have email ping pong. 00:27:33.887 --> 00:27:37.267 Terrible. right or how cool would 00:27:37.267 --> 00:27:40.527 that be if you apply for a job you simply 00:27:40.527 --> 00:27:43.347 click on the booking link you have the meeting scheduled with the 00:27:43.347 --> 00:27:49.187 two people or three people you need um after that the hr guy says hey that was 00:27:49.187 --> 00:27:53.507 a good interview we continue automatically our system sends out another email 00:27:53.507 --> 00:27:57.287 saying hey congratulations you made the next step now you're into you with the 00:27:57.287 --> 00:28:01.807 big boss another hr by a team colleague, whatever, again, click here. 00:28:02.927 --> 00:28:08.507 And a couple hours or days or an hour before the meeting, you also get a reminder 00:28:08.507 --> 00:28:12.547 or SMS to make sure that you do not miss your meeting. 00:28:12.827 --> 00:28:19.427 So in that perspective, if I look at the HR case from the applicant point of 00:28:19.427 --> 00:28:23.167 view, our clients have two scenarios, right? 00:28:23.947 --> 00:28:29.227 If you look for a DevOps developer who is highly skilled, Basically, 00:28:29.367 --> 00:28:31.567 companies are happy if those people simply... 00:28:32.054 --> 00:28:35.754 Apply right so they need name email 00:28:35.754 --> 00:28:38.654 address maybe a phone number that's simply apply right 00:28:38.654 --> 00:28:41.434 there are other jobs where you say well i want to 00:28:41.434 --> 00:28:44.494 you know make it a bit more tricky to receive 00:28:44.494 --> 00:28:47.574 applications so i want to have an upload of your cv 00:28:47.574 --> 00:28:50.274 i need a i don't 00:28:50.274 --> 00:28:55.214 know your driving license uploaded some comments a free field where you enter 00:28:55.214 --> 00:29:00.814 some text about you and i need your residence etc pp so that you avoid that 00:29:00.814 --> 00:29:08.614 everybody is applying for the job and you have some kind of criteria as why people apply, right? 00:29:08.854 --> 00:29:13.174 So in that perspective, from the booker side, I always want to make it very 00:29:13.174 --> 00:29:14.534 easy to book an appointment. 00:29:15.074 --> 00:29:20.254 What I want to say is that there are also situations where you can make it a 00:29:20.254 --> 00:29:24.114 bit more complicated so people do not book appointments, right? 00:29:25.214 --> 00:29:31.654 Nevertheless, from a customer or a booker point of view, It simply has to be 00:29:31.654 --> 00:29:34.534 seamless and very clear, right? 00:29:34.634 --> 00:29:38.034 You need a couple of clicks, and then you enter into your appointment. 00:29:38.314 --> 00:29:44.354 And, of course, we don't have to talk about reminders and synchronization to 00:29:44.354 --> 00:29:50.254 your preferred email and Outlook mailbox and calendar system. 00:29:50.254 --> 00:29:56.654 I was wondering when you talked about this scheduling with three people from HR, 00:29:56.994 --> 00:30:00.914 if somebody from the HR people calls and sick that day, basically, 00:30:01.194 --> 00:30:08.094 you two can reassign if there's an exceptional substitute, you can replace this 00:30:08.094 --> 00:30:12.914 person in the interview and you don't have to reschedule with a potential employee, right? 00:30:13.694 --> 00:30:14.674 Yeah, absolutely. Absolutely. 00:30:16.687 --> 00:30:21.387 I was wondering, how are you leveraging AI and automation in all of that? 00:30:21.727 --> 00:30:28.587 Yeah. So we do have, we released just recently our Timeify Assistant, 00:30:29.047 --> 00:30:34.287 which is an additional feature from Timeify. 00:30:34.707 --> 00:30:40.507 We can produce and very fast create skills for our client. 00:30:40.507 --> 00:30:47.507 As I said, this rescheduling assistant or early slot wait list or the next skill 00:30:47.507 --> 00:30:53.347 set will be a birthday or event promotion that you automatically remind people 00:30:53.347 --> 00:30:57.067 and send maybe voucher codes or gift cards or, 00:30:57.227 --> 00:31:00.867 hey, Joe, happy birthday. We haven't heard for a long time. 00:31:01.027 --> 00:31:05.147 Why don't you want to book a meeting with whatever your counterpart at your 00:31:05.147 --> 00:31:08.967 trusted bank you're working with or something like that? 00:31:08.967 --> 00:31:13.987 These are skill sets AI supported where we basically, 00:31:14.167 --> 00:31:18.587 with the intention to reduce once again the manual effort regarding scheduling 00:31:18.587 --> 00:31:25.227 and support our clients in optimizing their interaction with their customers. 00:31:25.787 --> 00:31:28.067 Our goal is basically quite easy. 00:31:28.827 --> 00:31:32.047 This whole back and forth email scheduling should be optimized, right? 00:31:32.287 --> 00:31:36.367 That's very easy. You should not worry about, oh, goddammit, 00:31:36.427 --> 00:31:40.067 I have to coordinate meetings for groups, for single bookings, 00:31:40.187 --> 00:31:42.347 for multiple bookings, for recurring bookings. 00:31:42.807 --> 00:31:49.947 You should not. You should press some buttons, best case in our Timeify environment, 00:31:49.947 --> 00:31:52.107 and then everything runs automatically. 00:31:52.787 --> 00:31:57.907 Plus an automated or partially automated allocation of resources. 00:31:57.907 --> 00:32:04.387 I vividly remember how difficult it was back in the days to book a meeting room for any given meeting. 00:32:06.127 --> 00:32:12.067 Yeah, that is true. That should simply not be part of our daily business day. 00:32:13.207 --> 00:32:18.247 We'll be back after a short ad break where we talk about business model and growth strategy. 00:32:23.287 --> 00:32:29.907 Hey guys, welcome back to our interview with Emanuel Simon, CEO of Tamify Next 00:32:29.907 --> 00:32:34.987 Generation Scheduling and, I would say, resource allocation tool. 00:32:35.227 --> 00:32:38.867 We are talking about your business model and growth strategy here. 00:32:39.587 --> 00:32:44.187 What's the revenue engine of Tamify? Can you break it down simply? 00:32:45.287 --> 00:32:48.727 Well in terms of verticals we 00:32:48.727 --> 00:32:52.407 are widely spread we do have benchmark clients 00:32:52.407 --> 00:32:56.647 in the banking environment insurance optician 00:32:56.647 --> 00:33:04.167 segment also hearing aid is becoming more and more actually recently bike industry 00:33:04.167 --> 00:33:14.467 electric bike industry becomes bigger bigger for us so overall one could say that wherever there is, 00:33:15.256 --> 00:33:21.356 more demand on scheduling than an easy one-to-one relationship. 00:33:21.516 --> 00:33:26.336 That's where the sweet spot of Timeify is, and that's where our growth perspective 00:33:26.336 --> 00:33:29.316 and opportunities jump in. 00:33:29.536 --> 00:33:35.136 We're not specialized on any vertical. That's the beauty of Timeify. 00:33:35.956 --> 00:33:42.976 If you tomorrow say instead of selling cars or e-bikes, I want to sell red gummy 00:33:42.976 --> 00:33:46.416 bears, you sell red gummy bears. we don't stop you to do so. 00:33:46.616 --> 00:33:51.116 And tomorrow you offer services selling red gummy bears. You can do it actually 00:33:51.116 --> 00:33:53.016 in milliseconds, right? 00:33:53.216 --> 00:33:57.196 So we don't stop our clients to grow. Actually, we want to partner up with them. 00:33:57.616 --> 00:34:02.076 We want to support them to grow. If you want to open a new store tomorrow, 00:34:02.516 --> 00:34:07.256 well, don't worry about scheduling and making it possible. We are there. 00:34:07.576 --> 00:34:12.476 In terms of product development, next to our Tamify assistant, 00:34:12.476 --> 00:34:23.036 We just released queuing will become our next big thing because queuing and scheduling is related. 00:34:23.816 --> 00:34:29.976 And my colleagues are working heavily on an extremely outstanding queuing solution 00:34:29.976 --> 00:34:34.856